How do I get the best MEAP support?
The single biggest problem with support issues is lack of information.
Simply making a post with “MEAP Don’t Work! Why?” as the content, makes it virtually impossible to find out what’s wrong.
Please help me to help you. Use the Support Zip file and give me some clear information.
To the best of my knowledge, every problem users have had with MEAP has been promptly fixed.
Sometimes it takes a little time to pursue the problem and narrow it down. Sometimes this makes users impatient, especially as MEAP is supposed to be a time saving tool. I do understand that and I thank you for your patience.
- Take the time to read the manual. It really does have some important points. Especially the bit about key commands.
- If you still haven’t found an answer. Search the FAQ and the manual. Your problem may well have been solved already.
- Finally, submit a new Support Ticket. Read the following and post plenty of information (as much as you have time to write).
All MEAP versions from 6.62 onward features a new procedure for aiding technical support queries.
It’s very simple:
Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.
If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with a post to the Technical Support area of the MEAP forum.
The default location for the meapinfo.zip file:
C:\Documents and Settings\[YOURUSERNAME]\Application Data\Phil Pendlebury\MEAP\zip\meapinfo.zip
If you cannot find the zip file (or for some reason MEAP has not created one), attach some screenshots of what happened when MEAP went wrong.
The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient.
Please do not use Email for questions and support.