Account FAQ Archives - Page 2 of 3

How do I buy MEAP?

You can only purchase MEAP from this website. There are a number of ways to purchase MEAP here but the simplest is to proceed like this:

Go to Shop on the Main Menu
Scroll down and Select MEAP – Add To Cart (You can also add any of the other free products from here)
You should be automatically forwarded to your Cart page but if not, select Cart from the My Account are on the Main Menu
At the Cart page Click Proceed to Checkout
Add your details
Pay via PayPal or Credit Card using Stripe (You can use a Credit Card or eCheque via PayPal too)
Go back to the MEAP site once your payment has been made
Once your payment has been accepted you will be able to download MEAP from the My Account page or the View Order page

Please note: In order to purchase MEAP – You must have an account and you must be logged in. This enables you to receive full technical support and download all future versions of MEAP.

New Customers

You must register or login. Registration is free and your details will not be used outside of the MEAP Website.

Existing Customers from before May 2012

Please login. If it is your first visit to the new MEAP website you will need to reset your password.

Where do I buy MEAP?

MEAP is available for purchase exclusively from the shop at the MEAP website.

https://www.meap.biz/product/meap/

If you see MEAP for sale anywhere else, at any other store (physical or on-line) – It is illegal and will be a stolen version of MEAP.

Where can I buy MEAP?

MEAP is available for purchase exclusively from the shop at the MEAP website.

https://www.meap.biz/product/meap/

If you see MEAP for sale anywhere else, at any other store (physical or on-line) – It is illegal and will be a stolen version of MEAP.

I am having download trouble – HELP!

Buying and downloading MEAP is a simple process of adding MEAP to your cart. Use the Buy MEAP Menu Item.

Then Checkout.

After you have made a PayPal payment (PayPal can be used for Credit Cards too):

You should receive a mail telling you that your payment has been verified.
You should then go to the My Account section. Make sure you are logged in to the account you used to purchase MEAP.
You should then see the download link.

You can also see the download link in the email you received and at the View Order area.

Some things that can prevent the download working:

Be sure you are logged in. You must be logged in for the download to work.
Try using an alternative browser or updating your current one.
Check cookies and clear them if required.
Windows Firewall is fine but other firewalls or security apps may block the download.

The download will NOT WORK WELL with a download manager.

If the above does not help please send me a message, including your user name and order number (not password).

What does the MEAP license mean?

The MEAP license is very simple https://www.meap.biz/terms/:

What this means:

If you buy MEAP it is for your own use ONLY. As far as I am concerned you may use MEAP on as many of your own DAW machines in your studio as you wish. If you feel you are using MEAP on a lot of machines in YOUR OWN STUDIO, you may want to consider making a small donation to justify it.
You are not allowed to share MEAP with another studio.
You are not allowed to share your site login information with anyone else.
You are NOT allowed to copy MEAP and give it to your mates (or your enemies for that matter).
You are not allowed to “share” MEAP in any way, shape or form.
You are definitely not allowed to sell MEAP to someone else.

MEAP is not for sale in any location (physical or online), other than the https://www.meap.biz/ website. If you see MEAP at any other location, it is illegal.

Remember your MEAP purchase is tied to your user information. If you have previously purchased MEAP and then you make a brand new account it will not have a purchase linked to it. Therefore, always keep your MEAP account information safe. If you change email addresses remember to update it in your account area.

Please bear in mind that I am the sole developer. I work my arse off for this project and try to keep everyone happy. Every penny I make from MEAP goes back in to the project in one way or another. P.

Why don’t I receive the activation email when I register?

SPAM and email providers

Many email providers are now blocking email sent from forums and shops as they (usually incorrectly) believe it is SPAM. There is not much that we can do about this as their requirements to prove we are not sending SPAM are very difficult to meet. The MEAP site does have all the proper MX entries and we always follow up known SPAM report issues but in some cases it is just impossible to get around.

For example: web.de mail sent from the MEAP site sometimes bounces back and is marked as SPAM. Also gmx.de and gmx.net often seem to be returned as SPAM.

If you are trying to register and not receiving your activation email, I suggest you try using a different email account. Lately it seems that Hotmail and Google Mail are working perfectly with no bounce back problems.

If an alternative email address is not available to you, please send a message via the General Contact Form and we’ll get it sorted manually. Bear in mind though that it will always be preferable to have an email account that works properly with the MEAP site, in order to receive download links and replies to support requests etc.

Please Note: This is different from having SPAM filtered out by your email application. This email from MEAP is rejected by your server and will never reach you at all, in any way.

A note about eCheque payments

If you have used PayPal eCheque payment it usually takes about 5-7 days for the eCheque to clear.

After the eCheque has cleared you will receive your MEAP download link automatically.

This is not my rules – This is the way PayPal works with eCheques.

What is the latest version of MEAP

The latest version of MEAP is: 8.10.704 born on July 15 2019

You should always use the latest version, as there may be important bug fixes and enhancements included.

How do I get the best MEAP support?

The single biggest problem with support issues is lack of information.

Simply making a post with “MEAP Don’t Work! Why?” as the content, makes it virtually impossible to find out what’s wrong.

Please help me to help you. Use the Support Zip file and give me some clear information.

To the best of my knowledge, every problem users have had with MEAP has been promptly fixed.

Sometimes it takes a little time to pursue the problem and narrow it down. Sometimes this makes users impatient, especially as MEAP is supposed to be a time saving tool. I do understand that and I thank you for your patience.

First Steps:

Take the time to read the manual. It really does have some important points. Especially the bit about key commands.
If you still haven’t found an answer. Search the FAQ and the manual. Your problem may well have been solved already.
Finally, submit a new Support Ticket. Read the following and post plenty of information (as much as you have time to write).

All MEAP versions from 6.62 onward features a new procedure for aiding technical support queries.

It’s very simple:

Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.

If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with a post to the Technical Support area of the MEAP forum.

The default location for the meapinfo.zip file:

Windows 7/8:

C:\Users\[YOURUSERNAME]\AppData\Roaming\PhilPendlebury\MEAP\zip\meapinfo.zip

Vista:

C:\Users\[YOURUSERNAME]\AppData\Roaming\Phil Pendlebury\MEAP\zip\meapinfo.zip

XP:

C:\Documents and Settings\[YOURUSERNAME]\Application Data\Phil Pendlebury\MEAP\zip\meapinfo.zip

If you cannot find the zip file (or for some reason MEAP has not created one), attach some screenshots of what happened when MEAP went wrong.

The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient.

Please do not use Email for questions and support.

English is not my primary language…

If you are not comfortable reading About MEAP in English – There is a Translate option on the right hand navigation bar.

Just select the language you want and off you go. Most areas of the site will work with this.

Also you can go to the Shop area and then to the MEAP Product Page – The prices are given in a number of currencies which are updated hourly.

Product Information

Latest MEAP Version: 8.10.704 born on July 15 2019

MEAP is Compatible with the following Steinberg Windows Audio Applications:

Cubase 10.xx Inc. Artist / Elements (Windows: 64 bit)
Cubase 9.5 Inc. Artist / Elements (Windows: 64 bit)
Cubase 9 Inc. Artist / Elements (Windows: 64 bit)
Cubase 8.5 Inc. Artist / Elements (Windows: 32 & 64 bit)
Cubase 8 Inc. Artist / Elements (Windows: 32 & 64 bit)
Nuendo 7.x (Windows: 32 & 64 bit)
Cubase 7.5 (Windows: 32 & 64 bit)
Cubase 7.x (Windows: 32 & 64 bit)
Nuendo 6.5 (Windows: 32 & 64 bit)
Nuendo 6.x (Windows: 32 & 64 bit)
Cubase 6.x (Windows: 32 & 64 bit)
Cubase 6.x (Windows: 32 & 64 bit)
Cubase 5.x Inc. Studio (Windows: 32 & 64 bit)
Nuendo 5.x (Windows: 32 & 64 bit)
Cubase 4.x Inc. Studio, Essential, AI, LE (Windows: 32 & 64 bit)
Nuendo 4.x (Windows: 32 & 64 bit)
Cubase SX3 Inc SL, SE (Windows)
Nuendo 3 (Windows)
Cubase SX2 (Windows)

MEAP is a Windows only application. MEAP will run on all known current versions of Windows 32 bit and 64 bit.

Languages supported are: English, Italian, German, French, Spanish.

Running MEAP in other languages may require changing your Windows keyboard language temporarily.

How much does MEAP cost?

MEAP is a one off fee. Pay once and you own it for life.

There are no yearly licenses and there will never be a charge for future versions. This also includes full technical support.

For current pricing please check the MEAP SHOP.