Account FAQ Archives - Page 3 of 3

Is there a trial or demo version of MEAP?

Sorry, at this time there is no trial or demo version of MEAP.

The reasons for this are many but put simply, we do not have the resources to incorporate trial or demo style protection into the software.

If you are unsure about what MEAP does and the way MEAP works, you can find lots of information on this site. Check out the link buttons below to learn more:

Videos of MEAP In Action / Full Online User Manual / Searchable FAQ

We do have a full support and refund policy. As stated in the MEAP Terms & Conditions:

MEAP will happily issue a full refund if any problem cannot be sorted out in a satisfactory amount of time.

However, to the best of our knowledge, all support tickets to this date have been solved satisfactorily.

What’s your refund policy?

As stated in the MEAP Terms & Conditions:

MEAP will happily issue a full refund if any problem cannot be sorted out in a satisfactory amount of time.

However, to the best of our knowledge, all support tickets to this date have been solved satisfactorily.

Troubleshooting MEAP – Quick Check List

MEAP – Multi Export Audio Pro – Troubleshooting Quick Check List

Here is a list of the first things to check if you are having trouble with MEAP. Any one of these things can make MEAP appear that it is not working. All of them are quite essential and should be checked before contacting support. Total time taken to do this list – About 3 minutes.

Running MEAP:

Download and install the very latest version of MEAP. (More info)
Select the correct Audio Applications Series. (More info)
Set up the MEAP Key Commands within your Audio application. (More info)
Set the correct Preferences within the audio application. (More info)
Run MEAP with elevated (Admin) privileges. (More info)

Once you have verified all of the above, then proceed to submit a Support request.

Support:

Check or Search FAQ. (More info)
Get your MEAP User Name and Order Number. (More info)
Attach the MEAP Support zip file. (More info)
Send as much information and detail as you can along with your Support Request: Submit Support Request

Following these simple steps will enable you te get the best possible service from MEAP and MEAP Support.

How do I find my Order Number?

You will need your order number as proof of purchase when you make a Technical Support request.

To get your Order Number:

Login to the MEAP Website
Go to the My Account area

There you will see a list of your orders (most likely only 1 order)

If you have multiple orders you can View the order using the button on the right to see which is your MEAP order number.