As stated in the MEAP Terms & Conditions:
MEAP will happily issue a full refund if any problem cannot be sorted out in a satisfactory amount of time.
However, to the best of our knowledge, all support tickets to this date have been solved satisfactorily.
Here is a list of the first things to check if you are having trouble with MEAP. Any one of these things can make MEAP appear that it is not working. All of them are quite essential and should be checked before contacting support. Total time taken to do this list – About 3 minutes.
Once you have verified all of the above, then proceed to submit a Support request.
Following these simple steps will enable you te get the best possible service from MEAP and MEAP Support.
You will need your order number as proof of purchase when you make a Technical Support request.
To get your Order Number:
There you will see a list of your orders (most likely only 1 order)
If you have multiple orders you can View the order using the button on the right to see which is your MEAP order number.
