The single biggest problem with support issues is lack of information.
Simply making a post with “MEAP Don’t Work! Why?” as the content, makes it virtually impossible to find out what’s wrong.
Please help me to help you. Use the Support Zip file and give me some clear information.
To the best of my knowledge, every problem users have had with MEAP has been promptly fixed.
Sometimes it takes a little time to pursue the problem and narrow it down. Sometimes this makes users impatient, especially as MEAP is supposed to be a time saving tool. I do understand that and I thank you for your patience.
- Take the time to read the manual. It really does have some important points. Especially the bit about key commands.
- If you still haven’t found an answer. Search the FAQ and the manual. Your problem may well have been solved already.
- Finally, submit a new Support Ticket. Read the following and post plenty of information (as much as you have time to write).
All MEAP versions from 6.62 onward features a new procedure for aiding technical support queries.
It’s very simple:
Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.
If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with a post to the Technical Support area of the MEAP forum.
The default location for the meapinfo.zip file:
C:\Documents and Settings\[YOURUSERNAME]\Application Data\Phil Pendlebury\MEAP\zip\meapinfo.zip
If you cannot find the zip file (or for some reason MEAP has not created one), attach some screenshots of what happened when MEAP went wrong.
The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient.
Please do not use Email for questions and support.
If MEAP does not have administrative privileges it may sometimes be unable to send messages and key commands to Cubase or Nuendo and MEAP may therefore seem to be doing nothing.
On some Windows systems you will have to make sure you are running MEAP as an Administrator. An ordinary process (a process run as a standard user) can not interact with or exchange information with an admin process. So if your audio application is running with elevated privileges, MEAP cannot interact with it.
As of version 7.67.050 you can now simply start MEAP by selecting the shortcut “MEAP (Run as Admin)“.
Or make sure you set MEAP to Run as Administrator. You can do this by Right Clicking on the MEAP short-cut and selecting “Run as administrator”.
You can also make this permanent by Right Clicking on the shortcut and selecting Properties > Compatibility > Run this program as an administrator.
Latest MEAP Version: 7.90.989 born on March 21 2018
MEAP is Compatible with the following Steinberg Windows Audio Applications:
MEAP is a Windows only application. MEAP will run on all known current versions of Windows 32 bit and 64 bit.
- Cubase 9.5 Inc. Artist / Elements (Windows: 64 bit)
- Cubase 9 Inc. Artist / Elements (Windows: 64 bit)
- Cubase 8.5 Inc. Artist / Elements (Windows: 32 & 64 bit)
- Cubase 8 Inc. Artist / Elements (Windows: 32 & 64 bit)
- Nuendo 7.x (Windows: 32 & 64 bit)
- Cubase 7.5 (Windows: 32 & 64 bit)
- Cubase 7.x (Windows: 32 & 64 bit)
- Nuendo 6.5 (Windows: 32 & 64 bit)
- Nuendo 6.x (Windows: 32 & 64 bit)
- Cubase 6.x (Windows: 32 & 64 bit)
- Cubase 6.x (Windows: 32 & 64 bit)
- Cubase 5.x Inc. Studio (Windows: 32 & 64 bit)
- Nuendo 5.x (Windows: 32 & 64 bit)
- Cubase 4.x Inc. Studio, Essential, AI, LE (Windows: 32 & 64 bit)
- Nuendo 4.x (Windows: 32 & 64 bit)
- Cubase SX3 Inc SL, SE (Windows)
- Nuendo 3 (Windows)
- Cubase SX2 (Windows)
Languages supported are: English, Italian, German, French, Spanish.
Running MEAP in other languages may require changing your Windows keyboard language temporarily.
In older versions of Cubase and Neundo it was possible to tell the audio application to get the name (description) of the selected marker and use it as a file name.
Unfortunately this feature was taken away by Steinberg and there is no way to make this work with Cubase 5.x, Cubase 6.x and Nuendo 5.x – For these applications you must use Default File Name in MEAP Main Options.
Asking MEAP to find the marker names (descriptions) from Cubase 5.x 6.x or Nuendo 5.x may be possible in the future but it is very complicated, especially to make it reliable. It will also mean totally changing the way that MEAP currently selects markers. And it will mean that there are even more specific requirements to the way the screen is set up than there already are.
So, for now the best option here is to keep a small text file list of your marker names and rename the files after your export.
MEAP – Multi Export Audio Pro – Troubleshooting Quick Check List
Here is a list of the first things to check if you are having trouble with MEAP. Any one of these things can make MEAP appear that it is not working. All of them are quite essential and should be checked before contacting support. Total time taken to do this list – About 3 minutes.
- Download and install the very latest version of MEAP. (More info)
- Select the correct Audio Applications Series. (More info)
- Set up the MEAP Key Commands within your Audio application. (More info)
- Set the correct Preferences within the audio application. (More info)
- Run MEAP with elevated (Admin) privileges. (More info)
Once you have verified all of the above, then proceed to submit a Support request.
Following these simple steps will enable you te get the best possible service from MEAP and MEAP Support.