How To Archives - Page 2 of 2

How do I buy MEAP?

You can only purchase MEAP from this website. There are a number of ways to purchase MEAP here but the simplest is to proceed like this:

Go to Shop on the Main Menu
Scroll down and Select MEAP – Add To Cart (You can also add any of the other free products from here)
You should be automatically forwarded to your Cart page but if not, select Cart from the My Account are on the Main Menu
At the Cart page Click Proceed to Checkout
Add your details
Pay via PayPal or Credit Card using Stripe (You can use a Credit Card or eCheque via PayPal too)
Go back to the MEAP site once your payment has been made
Once your payment has been accepted you will be able to download MEAP from the My Account page or the View Order page

Please note: In order to purchase MEAP – You must have an account and you must be logged in. This enables you to receive full technical support and download all future versions of MEAP.

New Customers

You must register or login. Registration is free and your details will not be used outside of the MEAP Website.

Existing Customers from before May 2012

Please login. If it is your first visit to the new MEAP website you will need to reset your password.

Where do I buy MEAP?

MEAP is available for purchase exclusively from the shop at the MEAP website.

https://www.meap.biz/product/meap/

If you see MEAP for sale anywhere else, at any other store (physical or on-line) – It is illegal and will be a stolen version of MEAP.

Where can I buy MEAP?

MEAP is available for purchase exclusively from the shop at the MEAP website.

https://www.meap.biz/product/meap/

If you see MEAP for sale anywhere else, at any other store (physical or on-line) – It is illegal and will be a stolen version of MEAP.

I’m in a hurry! How do it get MEAP going quick?

Ideally you would read the manual from cover to cover but if you are in a real rush, here’s a few essential tips:

Select the MEAP Key Commands in your audio application (MEAP will not work without this). Remember to SAVE your own Key Commands first.
Set your audio application’s display to the default brightness and contrast (your actual monitor display is irrelevant).
Make sure the Export Audio dialog is set up correctly. (Set to close after export etc.)
When you have started MEAP, select the correct audio application in MEAP’s drop down list (MEAP will not work without this).
Preferences > Solo Selected Tracks = OFF!
Be sure that the main Cubase / Nuendo window is on your main monitor (if you are using more than 1 display).

Do a small dummy export. Make a tiny project with a few 4 bar parts. Get MEAP set up using that.

If MEAP is getting track names it needs to see a SOLO button. Make sure they are visible.
MEAP needs to step down one track at a time. Make sure you don’t have dividers or rulers in the way.

On some Windows systems you will have to make sure you are running MEAP as an Administrator. An ordinary process (a process run as a standard user) can not interact with or exchange information with an admin process. So if your audio application is running with elevated privileges, MEAP cannot interact with it. As of version 7.67.050 you can now simply start MEAP by selecting the shortcut “MEAP (Run as Admin)“. Or make sure you set MEAP to Run as Administrator. You can do this by Right Clicking on the MEAP short-cut and selecting “Run as administrator”.

Run as administrator

How do I get the best MEAP support?

The single biggest problem with support issues is lack of information.

Simply making a post with “MEAP Don’t Work! Why?” as the content, makes it virtually impossible to find out what’s wrong.

Please help me to help you. Use the Support Zip file and give me some clear information.

To the best of my knowledge, every problem users have had with MEAP has been promptly fixed.

Sometimes it takes a little time to pursue the problem and narrow it down. Sometimes this makes users impatient, especially as MEAP is supposed to be a time saving tool. I do understand that and I thank you for your patience.

First Steps:

Take the time to read the manual. It really does have some important points. Especially the bit about key commands.
If you still haven’t found an answer. Search the FAQ and the manual. Your problem may well have been solved already.
Finally, submit a new Support Ticket. Read the following and post plenty of information (as much as you have time to write).

All MEAP versions from 6.62 onward features a new procedure for aiding technical support queries.

It’s very simple:

Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.

If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with a post to the Technical Support area of the MEAP forum.

The default location for the meapinfo.zip file:

Windows 7/8:

C:\Users\[YOURUSERNAME]\AppData\Roaming\PhilPendlebury\MEAP\zip\meapinfo.zip

Vista:

C:\Users\[YOURUSERNAME]\AppData\Roaming\Phil Pendlebury\MEAP\zip\meapinfo.zip

XP:

C:\Documents and Settings\[YOURUSERNAME]\Application Data\Phil Pendlebury\MEAP\zip\meapinfo.zip

If you cannot find the zip file (or for some reason MEAP has not created one), attach some screenshots of what happened when MEAP went wrong.

The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient.

Please do not use Email for questions and support.

Troubleshooting MEAP – Quick Check List

MEAP – Multi Export Audio Pro – Troubleshooting Quick Check List

Here is a list of the first things to check if you are having trouble with MEAP. Any one of these things can make MEAP appear that it is not working. All of them are quite essential and should be checked before contacting support. Total time taken to do this list – About 3 minutes.

Running MEAP:

Download and install the very latest version of MEAP. (More info)
Select the correct Audio Applications Series. (More info)
Set up the MEAP Key Commands within your Audio application. (More info)
Set the correct Preferences within the audio application. (More info)
Run MEAP with elevated (Admin) privileges. (More info)

Once you have verified all of the above, then proceed to submit a Support request.

Support:

Check or Search FAQ. (More info)
Get your MEAP User Name and Order Number. (More info)
Attach the MEAP Support zip file. (More info)
Send as much information and detail as you can along with your Support Request: Submit Support Request

Following these simple steps will enable you te get the best possible service from MEAP and MEAP Support.

How do I find my Order Number?

You will need your order number as proof of purchase when you make a Technical Support request.

To get your Order Number:

Login to the MEAP Website
Go to the My Account area

There you will see a list of your orders (most likely only 1 order)

If you have multiple orders you can View the order using the button on the right to see which is your MEAP order number.