TECHNICAL SUPPORT MADE EASY
MEAP 6.62+ features a new procedure for aiding technical support queries.
It's very simple:
Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.
If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with your message, using the Support Ticket System. (Don’t forget to enter your MEAP Order Number and User Name).
It's as simple as that.
The default location for the meapinfo.zip file are:
Windows 7/8: C:\Users\[yourusername]\AppData\Roaming\Phil Pendlebury\MEAP\zip\meapinfo.zip
Vista: C:\Users\[yourusername]\AppData\Roaming\Phil Pendlebury\MEAP\zip\meapinfo.zip
XP: C:\Documents and Settings\[yourusername]\Application Data\Phil Pendlebury\MEAP\zip\meapinfo.zip
The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient.