Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.
If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with your message, using the Support Ticket System. (Don’t forget to enter your MEAP Order Number and User Name).
It’s as simple as that.
If MEAP fails there will usually be an option (the left hand button) to open the folder where the zip file is located.
If you need to manually access the file – The default location for the meapinfo.zip file are as follows:
- Windows 10 / 8 7 / Vista:
C:\Users\YOURUSERNAME\AppData\Roaming\Phil Pendlebury\MEAP\zipmeapinfo.zip - XP:
C:\Documents and Settings\YOURUSERNAME\Application Data\Phil Pendlebury\MEAP\zipmeapinfo.zip
The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient. Response time is usually under 3 hours.