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Home / All FAQ / Account FAQ / *PLEASE READ FIRST: Technical Support Made Easy

*PLEASE READ FIRST: Technical Support Made Easy

Whenever MEAP finishes running, (including when your export has been successful) there will be a zip file created that contains some relevant information.

If you have a problem with MEAP simply upload this zip file (meapinfo.zip) as an attachment, along with your message, using the Support Ticket System. (Don’t forget to enter your MEAP Order Number and User Name).

It’s as simple as that.

If MEAP fails there will usually be an option (the left hand button) to open the folder where the zip file is located.

Graphic Not Found
Graphic Not Found

If you need to manually access the file – The default location for the meapinfo.zip file are as follows:

  • Windows 10 / 8 7 / Vista: C:\Users\YOURUSERNAME\AppData\Roaming\Phil Pendlebury\MEAP\zipmeapinfo.zip
  • XP: C:\Documents and Settings\YOURUSERNAME\Application Data\Phil Pendlebury\MEAP\zipmeapinfo.zip

The MEAP technical support is already renowned for acting quickly and efficiently. Now it can be even more efficient. Response time is usually under 3 hours.

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Locator Options

MEAP allows you to set your locators in many different ways, in order to make your export as flexible as possible.

Locators - Parts on Tracks

Including setting locators to single parts, start of the project to the last part on each track, cycle markers, MEAP will even export between single markers.

File Naming

MEAP can create names for your exported files from almost any area of your current working project. Or use a default file name.

File Naming

It can Insert the number of each track and/or part (starting from any number). There are also many other useful custom file naming options available.

Other Options

MEAP can log all actions and exported file names to a text log file and take a screen shot of the finished export.

Other Options

It can automatically save a new project bypass EQ, inserts & sends before export, send an email when export is complete and much more.

© Phil Pendlebury - www.pendlebury.biz

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