account Archives

Existing Users Orders Added

Past orders are currently being added for existing MEAP users.

This is a slow process as there is no automatic way to do this. I have written a script that takes care of the hard work but each form must be filled in manually and submitted. I estimate it will be finished by approximately 20:00 GMT 0n May 07 (2012).

Existing users may have received an email (similar to below) when your order has been added to the new system.

Existing users may now log in and download MEAP from the My Account section of the website.

Please note that you have not been charged for this order, you are simply being added to the new system. MEAP has absolutely no way of charging anyone’s Credit Card or PayPal account without their explicit permission.

This routine simply enables you to download any future version of MEAP when released.

Thank you.

I have now suppressed these emails completely to avoid alarm. However, once the process is complete, existing users will be able to login as mentioned above and download the current and any future versions of MEAP.

MEAP User Import Complete

All existing MEAP users have now been imported to the new system.

If you are an existing MEAP user you should have received an email like this:

MEAP – Your Username and New Password – Activated

***IMPORTANT INFORMATION FOR MEAP CUSTOMERS*** Dear Xxxxxx,

Your user name has been added the to the new MEAP Website system. All old passwords have been reset – So here is a temporary password assigned for you.

Your details are as follows Username: Xxxxxx Password: Xxxxxx

Please go to the MEAP Website and login here: https://www.meap.biz/my-account/ You should then reset your password whenever it is convenient.

There were some initial teething problems as expected but everything should work as planned from now on.

Over the next period, all existing user’s orders will be added. So you will be able to login and download MEAP.

Following which the new MEAP software update will be released.

Stay tuned…

Customer Updates

As you can probably tell by the fact that you are here, the new MEAP Website is now up and running.

I thought it would be a good idea to post some information for new and existing MEAP users.

The new system will work in a very similar way to the old one but will be much more efficient and reliable. However there are some issues that will need smoothing out over the next few days.

Existing MEAP users will not yet be able to log in to the new Website. They will be added to the new system over the next few days. This is a slow process as it must be done manually.

When you have been added you should also receive an email to confirm your MEAP order (or ownership).

Unfortunately, during the move, passwords will not be retained. So existing MEAP users will have to reset their passwords. This procedure can be started by simply clicking the link Lost Password.

As your MEAP purchase is still tied to your original account. It is vital that existing users do not sign up for a new account.

Meanwhile, Existing users can still log in to the old support forum and new users will use the new support forum if required.

All new users will hopefully experience any trouble

Troubleshooting MEAP – Quick Check List

MEAP – Multi Export Audio Pro – Troubleshooting Quick Check List

Here is a list of the first things to check if you are having trouble with MEAP. Any one of these things can make MEAP appear that it is not working. All of them are quite essential and should be checked before contacting support. Total time taken to do this list – About 3 minutes.

Running MEAP:

Download and install the very latest version of MEAP. (More info)
Select the correct Audio Applications Series. (More info)
Set up the MEAP Key Commands within your Audio application. (More info)
Set the correct Preferences within the audio application. (More info)
Run MEAP with elevated (Admin) privileges. (More info)

Once you have verified all of the above, then proceed to submit a Support request.

Support:

Check or Search FAQ. (More info)
Get your MEAP User Name and Order Number. (More info)
Attach the MEAP Support zip file. (More info)
Send as much information and detail as you can along with your Support Request: Submit Support Request

Following these simple steps will enable you te get the best possible service from MEAP and MEAP Support.